Frequently Asked Questions

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

You can place an order directly through our website by adding products to your cart and checking out. For custom or bulk orders, please contact our team for assistance.

Our standard lead time averages 4–6 weeks, depending on the item and shipping destination. For in-stock items, delivery may be faster. Custom or made-to-order pieces may take longer.

Please note that due to the holiday season, order processing times may be slightly longer than usual. We appreciate your patience and understanding.

For any questions, feel free to contact us at order@zmhome.store.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Shop Pay (including installment payments), and bank transfers for trade orders.

Once your order ships, you’ll receive a confirmation email with tracking information. You can also log in to your account to view order updates.

All of our products are fulfilled from our warehouse in Los Angeles, California.

We accept returns within 30 days of delivery on eligible items. Once a return label has been issued, the item must be shipped back within 30 days.

Products must be unused and in original condition. Custom and final sale items are not eligible for return. For full details, please refer to our Return Policy page.

We offer multiple delivery options depending on the size and nature of your order.
Small- to medium-sized items are shipped via FedEx and delivered directly to your doorstep.
Oversized or fragile items will be delivered through local freight carriers with curbside service.

A $150 redelivery fee applies when a delivery must be rescheduled. This fee helps cover the cost and labor involved in safely returning the item to our warehouse.

For questions or to arrange a new delivery time, please contact us. Our team will be glad to assist you.

Yes, we offer white-glove delivery upon request. This includes room-of-choice placement, unpacking, and debris removal. Additional charges apply based on location and item size.

Our delivery partner will contact you 1–3 days before delivery to schedule a convenient time window. On the day of delivery, they will bring the item into your room of choice, unpack it, assemble it if needed, and remove the packaging materials upon request.

To ensure a smooth delivery, please measure the height, width, and depth of doorways, hallways, stairwells, and elevators along the path to your home. Furniture dimensions are listed on our product pages in inches for your reference.

Please Note: If you may want to return the item, keep the original packaging, as all returns must include it. For full details, please refer to our Return Policy.

If your order includes products eligible for White Glove Service, you may select the White Glove delivery shipping method at checkout. View the full list of products eligible for White Glove Service here.

For other products, including smaller items, White Glove Service can be arranged upon request. Please contact info@zmhome.store to receive a customized quote.

We offer a 30-day return window starting from the date of delivery/signature, for items in sellable condition and with the original ZM Home packaging, subject to a 20% restocking fee. Once a return label has been issued, the item must be shipped back within 30 days.

Unfortunately, we are unable to accept returns on final sale items, vintage pieces, or any previously installed lighting or hanging items. Please note that original shipping fees are non-refundable. For full details, please see our Return Policy

We do not offer direct exchanges at this time. If you would like to purchase a different item, please place a new order and return the original item(s) following our Returns Policy. This will help us get the new item(s) to you quicker.

For small items (e.g., chairs, side tables), the item must be returned and received before a replacement is shipped.

Customers are responsible for completing small item returns through FedEx, including dropping off the package at a FedEx location.

Please email us at order@zmhome.store immediately after receiving your order. Make sure to include your order number and clear photos of the item and its packaging. We’ll help you resolve the issue quickly with a replacement or refund.

Once we receive and inspect your return, we’ll process your refund within 5–10 business days. The refunded amount will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

Marble and Natural Stone Final Sale
Due to the fragile and distinctive nature of marble and other natural stones, all sales of these items are final. Once an order has been shipped, returns, exchanges, or cancellations cannot be accepted.

Natural Variations
Marble and natural stone are inherently unique materials, with variations in color, veining, texture, and edge characteristics. These natural differences are not considered defects and are therefore ineligible for return or exchange.

Shipping and Damage Handling
Marble and stone products are packaged with specialized materials and handled carefully to minimize the risk of damage during transit. Despite these precautions, unforeseen damage may occur. For items delivered via our White Glove Service, once delivery is completed and no issues are reported upon inspection, these items are considered final sale and are not eligible for return or exchange.

Upon Delivery: Customers are strongly advised to inspect their items immediately upon receipt. Any damage should be documented with photographs and reported within 48 hours to order@zmhome.store

Damage Assessment: Claims reported within the 48-hour window will be evaluated on a case-by-case basis. Approved claims may be eligible for replacement or compensation, depending on the severity of the damage.

Customer Advisory
Customers are encouraged to measure their intended space accurately and consider the natural characteristics of marble before confirming a purchase. Our team is available to provide guidance and answer any questions to ensure the selected product meets both aesthetic and functional expectations.

We strive to ensure product images accurately represent the actual items; however, colors may vary due to shooting angles, lighting, photography environment, screen settings, display calibration, or device type, and the actual product should be considered the final reference.
Natural materials such as wood, rattan, leather, and stone may show variations in color, grain, texture, and pattern. These characteristics are inherent and not considered defects.
Handcrafted pieces may feature subtle variations in finish or detailing, making each piece unique.
These variations are considered normal and do not qualify as manufacturing defects.

Our furniture is crafted from high-quality solid wood, valued for its stability, durability, and resistance to warping, gaps, or corrosion. Solid wood naturally adjusts to its environment over time, and slight movement or imperfections are part of its character.

Despite careful material selection and craftsmanship, solid wood may develop minor gaps or slight warping due to changes in humidity and temperature. Moreover, other factors such as regional climate differences, prolonged exposure to sunlight, dampness, or uneven placement can contribute to these natural variations. If you prefer furniture without natural movement, we recommend choosing pieces made with wood veneer.

By purchasing solid wood furniture from our company, you acknowledge and accept the natural characteristics of wood. Each piece may vary slightly in grain, color, and texture from samples or product images due to the inherent qualities of the material. As such, we make no representation, warranty, or guarantee regarding the exact color, sheen, or appearance of any product’s finish.

All ZM HOME rattan furniture is handwoven from natural plant rattan. Due to its organic nature, minor imperfections such as spots, knots, black edges, joints, splinters, or nail marks may occur and are part of its artisanal character.

Some pieces are lightly treated to preserve texture and create a subtle vintage look. These natural variations and handcrafted marks are normal and not considered defects. If you prefer furniture without such natural variations, we recommend choosing alternative materials such as Woven Rush, kraft paper, or leather weaving.

Due to the natural characteristics of rattan, placing heavy objects on rattan products may cause the strands to crush or deform. Frequent movement may lead to breakage of the rattan or damage to the frame.

ZMHOME’s linen fabrics are made using wet spinning and advanced yarn-dyeing techniques, woven with rapier loom technology into high-count, high-density fabrics. This ensures superior softness, crisp texture, vibrant color, breathability, stability, and durability, offering a more comfortable and long-lasting experience.

Our linen fabrics undergo a triple pre-shrinking process, so significant shrinkage is unlikely. However, due to the natural properties of the material, slight shrinkage may still occur with changes in air humidity, which is normal. To maintain the fabric’s structure and prevent further shrinkage, dry cleaning is recommended.

The leather materials used in our products are typically top-grain leather and saddle leather. They feature a fine texture, softness, and flexibility, while also being durable, breathable, and comfortable. The leather adapts to shape changes, withstands daily wear, and requires only simple care. Produced with minimal chemical treatment, it is eco-friendly and suitable for sustainable furniture.

We cherish the marks of time, performing only minimal distressing to preserve the worn and peeling paint as well as the warm, rich patina. Every texture, crack, and faded area tells a story, exuding a unique sense of aged charm and classical elegance.

NOTE: Vintage Effect items may vary slightly in color and distressing. These natural variations are part of the product’s character and are not considered defects for returns.

Indoor Care:

Dust regularly with a soft, dry cloth. For light cleaning, use a slightly damp cloth and dry immediately to preserve the wood’s natural finish. Avoid prolonged contact with moisture.

Keep furniture out of direct sunlight and away from heat sources or air vents to maintain stable humidity.

Treat stains with a diluted neutral cleaner; avoid harsh chemicals, strong acids, or alcohol-based products.

Apply a thin layer of high-quality wood wax or natural beeswax every six months to enhance luster and maintain a polished finish.

Outdoor Care:

Allow natural silver-gray aging or apply specialized teak wax or natural beeswax periodically to maintain a golden-brown hue.

Clean surface dust and debris regularly to prevent mold.

Ensure proper drainage and avoid prolonged exposure to standing water.

Use only cleaners and maintenance oils formulated for outdoor teak.

Note: For reclaimed wood, use damp cloths sparingly to avoid damaging the patina or causing water absorption.

Protect from sun and brittleness: Avoid direct sunlight to prevent fading and brittleness; use curtains or shades for protection.

Prevent moisture and mold: Ensure good ventilation during humid seasons; immediately blot any water spills with a dry cloth and avoid direct sunlight.

Dust and clean: Gently brush gaps with a soft brush; for stains, lightly wipe along the grain with a mildly soapy damp sponge, then dry thoroughly.

Restore and nourish: Wipe once per season with a mild saltwater solution to maintain flexibility and resilience.

ZM HOME carefully selects natural materials and applies finishes that enhance their beauty, character, and longevity.

Teak Wood: Sealed with a clear PU finish to protect against moisture, preserve grain and color, and improve durability.

Reclaimed Wood: Retains its natural patina, showcasing aged textures and unique character.

Rattan: Handwoven and treated to maintain flexibility, prevent brittleness, and highlight natural texture and subtle color variations.

Fabrics: Bouclé, Linen, Shearling, and Velvet are chosen for their softness, durability, and refined tactile quality.

Vintage Finishes: Applied selectively to accentuate wear, patina, and surface depth, adding classical charm.

Every material and finish is thoughtfully treated to protect the piece, emphasize its natural qualities, and ensure long-lasting performance.

Every vintage piece is carefully restored by our artisans, preserving its natural wood texture, patina, and character. Variations in grain, color, and wear are normal, making each item unique. No two pieces are exactly alike. Please note that due to the one-of-a-kind nature, vintage furniture is final sale and cannot be returned or exchanged.

ZM HOME offers Shop Pay Installments for eligible purchases. Payment plans depend on your purchase amount, and a down payment may be required. You can choose to pay in 4 equal, interest-free payments every 2 weeks, or select monthly installments from 3 to 60 months with interest rates from 0–36% APR. More options may be available upon approval.

Applying has no impact on your credit, though accepted loans and repayment activity may be reported to credit bureaus. Payment options are provided by lending partners listed at affirm.com/lenders, with state notices at affirm.com/licenses.