Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

You can place an order directly through our website by adding products to your cart and checking out. For custom or bulk orders, please contact our team for assistance.

Our standard lead time is 4–8 weeks, depending on the item and shipping destination. For in-stock items, delivery may be faster. Custom or made-to-order pieces may take longer — please contact us for specific timelines.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Shop Pay, and bank transfers for trade orders.

Once your order ships, you’ll receive a confirmation email with tracking information. You can also log in to your account to view order updates.

All of our products are fulfilled from our warehouse in Los Angeles, California.

We accept returns within 30 days of delivery on eligible items. Products must be unused and in original condition. Custom and final sale items are not eligible for return. For full details, please refer to our Return Policy page.

We offer multiple delivery options depending on the size and nature of your order.
Small- to medium-sized items are shipped via FedEx and delivered directly to your doorstep.
Oversized or fragile items will be delivered through local freight carriers with curbside service.

Yes, we offer white-glove delivery upon request. This includes room-of-choice placement, unpacking, and debris removal. Additional charges apply based on location and item size.

We offer a 30-day return window for items in sellable condition and with the original ZM Home packaging, subject to a 20% restocking fee. Unfortunately, we are unable to accept returns on final sale items, vintage pieces, or any previously installed lighting or hanging items. Please note that original shipping fees are non-refundable. For full details, please see our Return Policy

We do not offer direct exchanges at this time. If you would like to purchase a different item, please place a new order and return the original item(s) following our Returns Policy. This will help us get the new item(s) to you quicker.

Please email us at info@zmhome.store immediately after receiving your order. Make sure to include your order number and clear photos of the item and its packaging. We’ll help you resolve the issue quickly with a replacement or refund.

Once we receive and inspect your return, we’ll process your refund within 5–10 business days. The refunded amount will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.